Ten items or I'll verbally abuse you

I'm not a big fan of people who take extra items to the express lane at the grocery store, but this is just a bit much:

A man who berated a woman who had more than 10 items in the express lane of a Saukville grocery store has been given a disorderly conduct citation. The Port Washington woman said she asked the express lane clerk if she could check out because there was no one in line. While she was checking out, a male customer approached and began harassing her, even calling her fat and ugly.

Although that's very rude, to be fair, there's no picture of the woman along with the article, so we have no way of knowing whether or not she actually is fat and ugly. I'm just saying is all.